Terms, Conditions, Disclaimer

  1. Below are our terms and conditions and disclaimer. Your purchase of our products includes your acceptance of all these details.
  2. In addition to the warranty / guarantee details below, we operate an Accident  / Crash Replacement Policy. This Policy applies to the original purchaser, no time limits. In the event that you break one of our wheels in circumstances outside the limits of our guarantee (see below) you can obtain a replacement rim for £275 including UK VAT. At our absolute discretion, we will re-build the wheel for you, charging for postage and any parts required on a 'cost' basis (50p per spoke for our standard double butted spokes).
  3. Wheels/rims with custom / specially ordered colour decals (i.e. all decal colours other than the Sixth Element green, white and black decals that are illustrated on this site): these are Special Order items and take 4 to 6 weeks to be delivered (occasionally this timescale can be longer). Such custom / special order rims are manufactured individually and are non refundable; such orders cannot be cancelled once payment has been made.
  4. The costs and responsibility for the safe return of any of our products, whether damaged or otherwise, remains the responsibility of you the purchaser at all times.
  5. All the content appearing on this site is the property of Monsun Limited (trading as Sixth Element). All rights reserved. If you copy any of this site’s content (or any portion thereof) you must include specific acknowledgement that it is the property of Monsun Limited / Sixth Element on all copy(ies).
  6. All brand, product, service, and process names appearing on this site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Monsun Limited. Nothing contained herein shall be construed as conferring by implication or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Monsun Limited or any third party, except as expressly granted herein.
  7. This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Although we do our best to avoid errors or mistakes information on this site may contain technical inaccuracies or typographical errors.
  8. Information, including product pricing and availability, may be changed or updated without notice. Monsun Limited and its trading entities / subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders at its absolute discretion, including, without limitation.
  9. Postage and import / shipping duties, charges and laws are different in different countries. It is your responsibility to check with your Customs office  and/ or relevant Government Department / Office to verify whether the destination of the goods that you are purchasing/ sendingpermits the shipment of your products. We are not responsible for any damages, including whether direct, indirect, or consequential that arise from improper shipping practices.
  10. Our Lifetime guarantee does not cover improper installation, installation not in accordance with manufacturer's instructions / recommendations, abuse, running with an un-inflated / punctured tyre, misuse, accident  and/or crash damage, normal wear and tear or use other than for the intended purpose. Our guarantee only applies to the original purchaser. If one of our rims or wheels is found to be defective you will receive, at our discretion, free repair or replacement  from us. Warranty cover on Clearance items may be different in its terms -  please refer to the specific Clearance parts of this site. For all warranty issues, it is best to contact us first (see below for telephone and email details)
  11. Our rims can be set up tubeless (that's how we run them) although they can also be used with a traditional tube after the removal of the tubeless valve that we supply. Tubeless set up requires the use of a specific tubeless valve and adhesive rim tape with tubeless sealant. This installation process should be undertaken by a suitably qualified /experienced person. If in doubt do not ride the bike until you’ve had it checked by a professional. Always act on the side of caution - if you are in doubt as to your set up, whether new of existing, have it checked by a professional.
  12. Be aware that your set up may void some manufacturers’ warranties on their products. Only use tubeless ready products that are designed for this purpose.
  13. We are not responsible for any damage to the wheels or rims, or your own goods / products whether sold by us or others and/or any injury to person or persons or liability resulting from the use of products sold by Monsun Limited / Sixth Element. 
  14. Other than custom / special order items (see above) and Clearance items, we accept returns of new, unused, unfitted products that you’ve brought from us so long as all products and packaging are received back by us within 30 days of the original purchase date. Please contact us if you wish to return an item and we will provide the return address and a returns reference number that you will need to quote back to us. The costs and responsibility for the safe return of any of our products remains the responsibility of you the purchaser at all times.
  15. Privacy policy: we only collect and store your personal information for our use; we do not pass such information onto third parties.
  16. Force Majeure: In the event that Monsun Limited / Sixth Element is prevented from carrying out its obligations under a contract for sale as a result of any cause beyond its control such as but not limited to Acts of God, War, Strikes, Lock-outs, Flood and Failure of third parties to deliver goods, the Seller shall be relieved of its obligations and liabilities under such contract for sale for as long as such fulfilment is prevented.